1. Introduction

At Axxurra.ca (“Axxurra”, “we”, “us”, or “our”), we are committed to safeguarding the privacy of our website visitors and service users. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with applicable Canadian privacy laws, including Quebec’s privacy regulations.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, and any other details you voluntarily provide through our website or in communication with us.
• Usage Data: Information such as your IP address, browser type, pages visited, and time spent on our site.
• Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience and analyze traffic. You can manage your cookie settings through your browser.

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide customer support
• Improve our website, services, and user experience
• Communicate with you about services, promotions, or updates (if you’ve opted in)
• Fulfill our legal obligations

4. Sharing Your Information

We do not sell or rent your personal information. However, we may share your information in the following cases:

• With Pierrefonds Nursery: We have a partnership with Pierrefonds Nursery, who refers clients to us. If you were referred by Pierrefonds Nursery or are a mutual customer, relevant personal information may be shared with them for coordination and service purposes.
• With Service Providers: Third-party vendors who assist us with website hosting, analytics, and communication may access data as necessary to perform their services, under strict confidentiality agreements.
• Legal Requirements: If required by law or in response to valid legal processes.

5. Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure.

6. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request corrections to inaccurate information
• Withdraw consent to the processing of your data
• Request deletion of your data, subject to legal obligations

To exercise these rights, contact us at:

Email: info@axxurra.ca
Phone: 438-500-3434

7. Retention of Information

We retain your information only as long as necessary for the purposes described in this policy, or as required by law.

8. Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions or concerns about our Privacy Policy or how your data is handled, please contact us:

Email: info@axxurra.ca
Phone: 438-500-3434